Customer Service Representative
12 hours ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Alpine Home Medical Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities
- Assist customers with the intake process and answer incoming phone calls in a professional and courteous manner.
- Accurately assist customers with medical billing questions and/or disputes.
- Identify customer needs, build and foster positive customer relationships, and provide solutions to customers.
- Respond to customer questions and concerns with superior customer service skills.
- Perform other duties as deemed appropriate by management.
Requirements
- Superior customer service skills with the ability to quickly identify customer needs and provide effective solutions.
- Ability to function as a polite and cooperative team member with a positive attitude.
- Self-starter with the ability to work effectively with minimal supervision.
- Effective computer skills and ability to multi-task.
- Superior communication skills (oral and written).
- Attention to detail is critical.
Preferred Qualifications
- Prior experience in the HME industry is a plus.
- Prior experience with medical insurance providers is also a plus.
- Bilingual (Spanish/English) is a plus.
What We Offer
Alpine Home Medical Inc. offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
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