Digital Transformation Lead
6 days ago
Pioneering Customer Experience (CX) Solutions at PTP
We are a fast-growing system integrator that offers strategic CX solutions to our clients. We seek a Senior Solution Architect to help us deliver CX solutions that create exceptional customer journeys with tangible results.
About Us
- We value expertise, creativity, and experience.
- We are a diverse organization seeking passionate professionals who strive for excellence.
Key Responsibilities:
- Represent PTP CX services and solutions to clients and partners.
- Collaborate with customers to identify business and technical requirements.
- Design and scope solutions meeting business and technical needs.
- Present solutions and conduct demonstrations.
- Develop proposals and respond to functional and technical aspects of RFIs/RFPs.
- Foster collaboration with sales, partners, and internal teams to provide CX solutions.
Requirements:
- Self-managed professional with a proven track record in professional services and software sales.
- 5+ years of experience in speech-based IVR development.
- Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP).
- Understanding of contact center infrastructure.
- Experience with large-scale contact center implementations.
- Strong presentation skills.
- Excellent verbal and written communication skills.
- Able to travel.
- Bachelor's degree in Computer Science or Information Systems preferred.
Compensation:
Salary is determined by experience and is extremely competitive, with estimated salary ranging from $120,000 to $180,000 per annum.
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