Digital Transformation Lead

6 days ago


Austin, Texas, United States PTP Full time
Senior Solution Architect

Pioneering Customer Experience (CX) Solutions at PTP

We are a fast-growing system integrator that offers strategic CX solutions to our clients. We seek a Senior Solution Architect to help us deliver CX solutions that create exceptional customer journeys with tangible results.

About Us

  • We value expertise, creativity, and experience.
  • We are a diverse organization seeking passionate professionals who strive for excellence.

Key Responsibilities:

  • Represent PTP CX services and solutions to clients and partners.
  • Collaborate with customers to identify business and technical requirements.
  • Design and scope solutions meeting business and technical needs.
  • Present solutions and conduct demonstrations.
  • Develop proposals and respond to functional and technical aspects of RFIs/RFPs.
  • Foster collaboration with sales, partners, and internal teams to provide CX solutions.

Requirements:

  • Self-managed professional with a proven track record in professional services and software sales.
  • 5+ years of experience in speech-based IVR development.
  • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP).
  • Understanding of contact center infrastructure.
  • Experience with large-scale contact center implementations.
  • Strong presentation skills.
  • Excellent verbal and written communication skills.
  • Able to travel.
  • Bachelor's degree in Computer Science or Information Systems preferred.

Compensation:

Salary is determined by experience and is extremely competitive, with estimated salary ranging from $120,000 to $180,000 per annum.



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