IT Infrastructure Enhancement Specialist
3 weeks ago
About Cognizant's Cloud, Infrastructure, and Security Services Practice
Cognizant's Cloud, Infrastructure, and Security Services Practice is dedicated to driving digital transformation by modernizing core infrastructure and processes. Our team helps customers achieve cloud-driven modernization and operational transformation to stay ahead in a rapidly evolving digital landscape.
Key Responsibilities
- Deliver IT end-user enhancement projects to improve user experience and operational efficiency.
- Coordinate project activities to ensure timely delivery, adhering to established timelines and constraints.
- Develop and document control processes for existing and/or new systems.
- Support the management of hardware refresh initiatives, ensuring minimal disruption to end users.
- Help develop or modify control processes to improve efficiency and compliance.
- Assist in developing metrics to measure vendor behaviors, performance, and inspire changes.
- Support the design and implementation of training programs for IT support staff and end users.
- Ensure training materials are up-to-date and relevant.
- Conduct regular inspections of ServiceNow (SNOW) processes to ensure compliance.
- Perform ticket audits to ensure quality and consistency to processes.
Requirements
- Asset Management skills.
- End User Computing skills.
Benefits
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.
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