Business Process Documenter

7 days ago


Honolulu, Hawaii, United States MSCCN Full time

About the Position: We are seeking an experienced Business Process Documenter to join our team in Hawaii. In this role, you will be responsible for creating, maintaining, and updating various documents, including Standard Operating Procedures (SOPs), communication guidelines, process documentation, and plans. The successful candidate will have excellent written and verbal communication skills and strong attention to detail.

Key Responsibilities:

  • Develop comprehensive documentation such as SOPs, communication guidelines, process flows, and project plans.
  • Collaborate with various departments to gather information and ensure documentation is accurate, complete, and up to date.
  • Document all aspects of the healthcare insurance operations, including interactions with the outsourcing partner.
  • Ensure all documentation meets regulatory and compliance standards.
  • Create user-friendly guides and manuals for internal and external stakeholders.
  • Review and edit existing documentation to improve clarity, consistency, and usability.
  • Manage document control processes to ensure proper versioning and accessibility.
  • Assist in the development of training materials and resources.
  • Conduct regular audits of documentation to ensure ongoing accuracy and relevance.

Requirements:

  • 3+ years of experience in business process documentation or a related field.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Proficiency in documentation tools and software (e.g., Microsoft Office, Adobe Acrobat, content management systems).
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledge of healthcare regulations and compliance standards is a plus.

Compensation: This position offers a pay range of $25-36 per hour, depending on experience. Benefits include medical, dental & vision, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave, and PTO.



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