Clerical Associate III

3 weeks ago


New York, New York, United States City of New York Full time

Job Summary

Clerical Associate III is responsible for performing routine clerical work of moderate difficulty and responsibility. The ideal candidate will have a four-year high school diploma or its equivalent and one year of satisfactory clerical experience.

Key Responsibilities

  • Update and maintain the DSP tracking system by data entering all case referrals, demographic and new information submitted by clients and other sources into the DSP tracking system.
  • Manage the workflow into DSP system by reviewing the records and having the case assigned to appropriate staff.
  • Maintain the appointment log and covers reception desk. Greet clients and update their record in the system as kept appointments.
  • Answer telephone inquiries by clients and other HRA divisions concerning the verification of client's appointment.
  • Provide information to HRA divisions and other governmental agencies on the status of referrals submitted.
  • Maintain file room by filing records as well as pulling cases for mail, appointments or other inquires.
  • Photocopy all SSA appeal packets for submission to the SSA office.
  • Maintain cover letter and list of cases sent to SSA for verification of receipt to SSA.
  • Decontrol cases that are completed by DSP staff.
  • Access other systems such as WMS, NYCWAY, HRA Viewer and HASA Factors to verify client status, demographics, and eligibility for DSP services.

Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.



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