Clerical Associate III
3 weeks ago
Job Summary
Clerical Associate III is responsible for performing routine clerical work of moderate difficulty and responsibility. The ideal candidate will have a four-year high school diploma or its equivalent and one year of satisfactory clerical experience.
Key Responsibilities
- Update and maintain the DSP tracking system by data entering all case referrals, demographic and new information submitted by clients and other sources into the DSP tracking system.
- Manage the workflow into DSP system by reviewing the records and having the case assigned to appropriate staff.
- Maintain the appointment log and covers reception desk. Greet clients and update their record in the system as kept appointments.
- Answer telephone inquiries by clients and other HRA divisions concerning the verification of client's appointment.
- Provide information to HRA divisions and other governmental agencies on the status of referrals submitted.
- Maintain file room by filing records as well as pulling cases for mail, appointments or other inquires.
- Photocopy all SSA appeal packets for submission to the SSA office.
- Maintain cover letter and list of cases sent to SSA for verification of receipt to SSA.
- Decontrol cases that are completed by DSP staff.
- Access other systems such as WMS, NYCWAY, HRA Viewer and HASA Factors to verify client status, demographics, and eligibility for DSP services.
Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
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