Spa Front Desk Operations Manager
1 week ago
We are seeking a highly motivated and experienced Spa Front Desk Supervisor to join our team at Ashland Springs Hotel. As a key member of our spa operations team, you will be responsible for ensuring the smooth and efficient operation of the spa front desk.
About the RoleThe ideal candidate will have excellent communication and interpersonal skills to interact with guests and manage the spa reception team effectively. You will also need to be highly organized and detail-oriented to manage the spa front desk and booking system.
Your main goal will be to ensure that our guests have a relaxing and enjoyable experience at our spa. To achieve this, you will need to supervise the spa reception team, handle guest inquiries, complaints, and feedback in a professional and timely manner, and assist with scheduling appointments and managing the spa's booking system.
In addition, you will collaborate with the spa manager to develop and implement new policies and procedures to improve the spa's operations. This may include implementing new software systems or updating existing ones to improve efficiency and customer service.
Responsibilities- Supervise the spa reception team and ensure they provide exceptional customer service to our guests
- Manage the spa front desk and ensure it is always clean, organized, and well-stocked
- Handle guest inquiries, complaints, and feedback in a professional and timely manner
- Assist with scheduling appointments and managing the spa's booking system
- Collaborate with the spa manager to develop and implement new policies and procedures
- High school diploma or equivalent
- 2+ years of experience in a customer service or hospitality role
- 1+ years of experience in a supervisory role
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Competitive salary ($18-18 per year)
- Company paid Life Insurance and Accidental Death and Dismemberment coverage
- Local Discounts at our other properties
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one
We are an equal opportunity employer and welcome applications from all qualified candidates.
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