Personal Lines Account Manager

4 weeks ago


Nashville, Tennessee, United States APR Full time
Personal Lines Account Manager

We are seeking a dedicated and detail-oriented individual to manage a portfolio of personal lines insurance accounts, ensuring exceptional customer service and maintaining strong client relationships.

Key Responsibilities:
  • Manage and grow assigned book of personal lines business
  • Develop strong relationships with clients, delivering a high level of customer service
  • Process renewals, endorsements, policies, cancellations, and payments efficiently
  • Conduct comprehensive needs assessments to recommend appropriate insurance solutions
  • Collaborate with carriers and underwriters to negotiate coverage terms, pricing, and changes
  • Remain current with changes in insurance products, carriers, market conditions, and trends
  • Resolve client concerns and claims issues in a professional and timely manner
  • Participate in regular training and professional development activities
Qualifications:
  • A minimum of 5 years of experience in personal lines insurance
  • Property & Casualty (P&C) license required
  • Exceptional customer service skills and professionalism
  • Strong written and verbal communication skills
  • Excellent attention to detail and organizational skills
  • Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360
  • Ability to manage multiple tasks and work in a fast-paced environment
  • Bachelor's degree in business, finance, or related field preferred


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