Employee Health Professional

6 days ago


Columbus, Ohio, United States Marsh & McLennan Companies Full time

About the Role

We are seeking a highly skilled Employee Health & Benefits Assistant Account Manager to join our team at Marsh McLennan Agency. This role will be responsible for providing top-notch customer service to clients, communicating closely with producers, and overseeing the marketing process for new and renewal business.

Key Responsibilities

  • Translate communication materials from English to Spanish
  • Ensure outstanding customer service is provided to clients
  • Communicate closely with Producers and act as key liaison with clients
  • Oversee, facilitate or execute new/renewal marketing process
  • Design detailed analyses and presentations for prospect/client meetings
  • Develop educational materials including Benefit Enrollment Guides
  • Review SPD's and agreements/contracts for accuracy
  • Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
  • Handle any claim resolutions and plan administration problems
  • Filing, file set-up, file maintenance in Agency Management and Imaging System
  • Assist with gathering appropriate client information for marketing and implementing new and renewal business
  • Assist with creating spreadsheets and presentations for prospect/renewal meetings
  • Assist with preparation of enrollment guides/packets for on-site enrollment meetings
  • Assist with the preparation of applications
  • Assist with routine plan administration, e.g., new enrollees, changes and terminations
  • Assist with any claim and plan administration problems/issues
  • Filing, file set-up, file maintenance in Agency Management and Imaging Systems
  • Basic correspondence with clients and companies, once Agent License is obtained
  • Assist team with general administrative and other responsibilities as needed

Requirements

  • Previous insurance industry experience in a brokerage or agency environment
  • Bilingual in English and Spanish
  • Able to research and analyze problems independently
  • Excellent presentation, written, communication, and customer service skills
  • Proficient with Microsoft Word, Excel, Power Point, and Outlook
  • Ability to learn Agency Management and Imaging Systems
  • Must have resident Agent License in Life and Health or obtain within 90 days

Benefits

  • Medical, dental and vision insurance
  • 401K and company match program
  • Company-paid life and disability
  • Generous paid time off programs
  • Employee assistance program (EAP)
  • Volunteer paid time off (VTO)
  • Career mobility
  • Employee networking groups
  • Tuition reimbursement and professional development opportunities
  • Charitable contribution match programs
  • Stock purchase opportunities

About Us

Marsh McLennan Agency is a leading provider of employee benefits and risk management solutions. We are committed to delivering exceptional service to our clients and fostering a culture of diversity, equity, and inclusion. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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