Customer Service Coordinator

3 days ago


Dover, New Hampshire, United States Nemo Equipment Inc Full time

Job Overview

NEMO Equipment Inc is seeking a highly motivated Customer Service Coordinator to join our team in Dover, New Hampshire. As a key member of our customer-facing team, you will be responsible for ensuring an efficient and successful warranty process that helps our customers get back outside with their gear as quickly as possible.

This role involves working closely with our Customer Service team to resolve customer inquiries and issues related to product returns, exchanges, and repairs. You will also be responsible for maintaining accurate records, processing customer requests, and providing exceptional customer service.

Responsibilities:

  • Maintain accurate and up-to-date customer records
  • Process customer requests and resolve inquiries in a timely manner
  • Collaborate with the Customer Service team to ensure seamless communication with customers
  • Maintain a well-organized workspace and ensure all necessary documentation is complete and accurate

About NEMO Equipment Inc

NEMO Equipment Inc is an award-winning outdoor brand that creates innovative products for backpacking and camping enthusiasts. We are committed to delivering exceptional customer service and ensuring our customers have an unforgettable experience with our gear.

What We Offer:

  • A competitive salary of $45,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • A fun and dynamic work environment with a passionate team

Requirements:

  • 1-2 years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • Basic computer skills and proficiency in Microsoft Office


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