Customer Service Representative

1 week ago

Santa Barbara, California, United States Gold's Gym Full time
About Gold's Gym

We're a global fitness powerhouse with a presence on six continents and over 600 locations. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you'll be responsible for providing a best-in-class, member-centric experience that strengthens member relationships and builds member retention.

Key Responsibilities
  • Partner with Sales and Fitness Managers to provide a best-in-class, member-centric experience
  • Ensure members receive a friendly greeting/check-in and prompt attention to their needs
  • Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes
  • Maintain name relationships with members and serve as a resource for their questions or concerns
  • Assist sales with club tours and member questions
  • Assist with housekeeping duties as needed
Requirements
  • High school diploma
  • Ability to follow oral and written directions
  • Willingness to perform routine, repetitive tasks on a continuous basis
  • Ability to work accurately at a fast pace
  • Organization and attention to small details
  • Ability to work around cleaning products
What We Offer
  • $17.00 per hour
  • Free gym memberships and discounts
  • Aflac Supplemental Insurance Options
  • John Hancock 401k
  • Opportunities to grow within the company

We celebrate everyone and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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