Operations Services Branch Manager

7 days ago


Pinehurst, Massachusetts, United States First Citizens Bank Full time

Overview

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First Citizens Bank is a leading financial institution committed to delivering exceptional banking services to its customers.

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Estimated Salary: $60,000 - $80,000 per year

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Job Summary:

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We are seeking an experienced Operations Services Supervisor to join our branch team. As an Operations Services Supervisor, you will be responsible for managing one branch location, leading a team of service line associates, and handling customer service requests.

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Main Responsibilities:

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  • Operational Oversight: Ensure compliance with all branch operations policy and procedures at the managed branch location.">
  • Transaction Management: Research and resolve transaction/cash discrepancies in a timely and accurate manner.">
  • Team Leadership: Hire, supervise, and manage the performance of service line associates to achieve business objectives.">
  • Customer Service: Process transactions accurately and efficiently while providing excellent customer service and facilitating awareness and education of bank services.">
  • Cross-Selling: Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.">
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Requirements:

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To be successful as an Operations Services Supervisor, you will need a Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management. Alternatively, you can have a High School Diploma or GED and 5 years of experience in the same fields.

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Preferred Skills:

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  • Financial Literacy: Strong understanding of financial concepts and products.">
  • Operations Management: Experience in managing teams and processes in a fast-paced environment.">
  • Retail Banking Products: Knowledge of retail banking products and services.">
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Benefits:

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At First Citizens Bank, we offer a comprehensive benefits program designed to support the well-being of our associates. Our programs include customized offerings that cater to diverse needs and lifestyles.



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