Healthcare Operations Assistant

4 days ago


Woodinville, Washington, United States Optum Full time


About the Job

This Patient Care Coordinator position at Optum is designed to support the completion of set processes and protocols, ensuring excellent customer service and adherence to Lean principles. The role requires collaboration with the care team to meet financial, clinical, and service goals.



Responsibilities


  • Customer Service: Provide empathetic and courteous interactions with patients, setting a positive tone for their experiences.
  • Schedule appointments and procedures according to established guidelines.
  • Utilize multiple computer and phone systems to cater to patient needs.
  • Accurately verify patient information and document it in their Electronic Health Record (EPIC).
  • Inform patients about their insurance and referral responsibilities.


What We Offer

As a UnitedHealth Group employee, you'll enjoy a range of benefits, including a competitive salary between $33,280 and $58,800 per year for Washington residents. Our comprehensive benefits package includes paid time off, medical plans, dental, vision, life & AD&D insurance, short-term disability, and long-term disability coverage.



Qualifications


  • High School Diploma/GED (or higher)
  • At least one year of customer service experience
  • Basic computer software expertise


Preferably, candidates will have experience in healthcare settings, EMR knowledge, strong communication skills, and reliable transportation during work hours.



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