Alaska Guest Experience Manager
1 day ago
Are you passionate about delivering exceptional guest experiences? Do you have a knack for providing top-notch customer service?
Company OverviewPursuit Collection is a leading provider of unforgettable experiences in the beautiful state of Alaska. We pride ourselves on our commitment to excellence and our dedication to creating lifelong memories for our guests.
Salary and BenefitsWe offer a competitive salary of $19.75 per hour, plus a range of benefits that will make your experience with us truly rewarding. From free access to Pursuit attractions to discounted hotel stays and dining, we've got you covered.
Job DescriptionAs an Alaska Guest Experience Manager, you will be responsible for ensuring that every guest has an unforgettable experience with us. This includes providing courteous service, assisting guests with information about our products, and working closely with fellow team members to ensure seamless operations.
Your duties will include:
- Assisting guests in person and on the phone with information about tours and services
- Accurately capturing reservations on our computer-based reservations system
- Assisting in the supervision of all Guest Service Agents as directed
- Working closely with fellow team members to ensure on-time vessel departures
To succeed in this role, you'll need:
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Previous guest service experience
We're more than just a company - we're a community. Our team members are passionate, driven, and committed to delivering exceptional experiences for our guests. When you join us, you'll become part of a dynamic and supportive team that's always looking for ways to improve and innovate.
You'll enjoy a range of perks and benefits, including:
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access to subsidized mental health and wellness resources
- Housing accommodations available with competitive rates
- Referral bonus available
Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team.
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