Medical Secretary Cancer Center Float Pool Specialist

NYU Langone Health Overview

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center.

The Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history, are part of NYU Langone Health. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, visit nyulangone.org.

Salary and Benefits

The salary range for this role is $66,290.06 - $66,290.06 Annually. In addition to a competitive salary, NYU Langone Health offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability, and retirement plans.

Job Description

This exciting opportunity is available as a Medical Secretary - Cancer Center Float Pool. As a key member of the team, you will provide basic support services for Medical Office intake operations, assist with post-visit interdepartmental scheduling, and obtain pre-authorizations/certifications for treatments and diagnostic procedures.

You will be responsible for maintaining files, distributing documents, and processing incoming and outgoing documents. Additionally, you will provide reception assistance, screen telephone calls, and schedule routine appointments and follow-ups.

Maintaining supplies and cleanliness of the workspace, notifying supervisors of any shortages, and assisting less senior staff with completing intake-related duties are also essential responsibilities.

Pre-authorizing and certifying treatments and diagnostic procedures, ensuring accuracy and completeness of information, and collaborating with other areas of the Medical Center and Insurance providers to obtain pre-authorizations/certifications are key functions of this role.

You will also be responsible for monitoring intake work queues for timely completion, referring patients who have questions regarding insurance coverage or financial matters to the Business Office Associate, and maintaining cooperative and professional relationships with physicians, nurses, and office and clinical staff.

Responsibilities

1. Maintains and receives files for area Maintains files in organized and up-to-date manner in order to facilitate their retrieval Completes filing in accordance with departmental procedures Sorts and distributes documents and forms for area section Distributes materials according to content of communications and departmental procedures Logs in materials with respect to time and data when applicable Processes incoming and outgoing documents Completes forms neatly Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures Maintains copy for files Faxes documents in accordance with departmental procedures
2. Provides reception assistance i.e greet patients answer calls requests for assistance are directed to proper individual etc Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area
3. Schedules routine appointments and follow-ups for visits and procedures that do not require/or have already been pre-authorized Prepares the daily schedule Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary
4. Maintains supplies and cleanliness of space restocks supplies as needed Notifies supervisor of any shortage of supplies
5. May assist provide guidance and/or train less senior staff with completing intake related duties
6. Prepares simple routine memoranda letters labels routine manuscripts correspondence and other documents as needed Reviews work for accuracy and completeness May maintain routine calendar assist in basic preparing for conferences and the related duties
7. Maintains workload statistics and other data for departmental records Records statistics in established time intervals designated by supervisor Follows instructions given by supervisor and prepares information neatly
8. Primarily responsible for taking patient phone calls and scheduling over the phone Greets and screens telephone calls in a pleasant and professional manner Schedules appointments for visits procedures and follow-ups Collects patient demographic related data electronically verifies insurance eligibility coordinates pre-authorizations as appropriate takes medical history and assigns appointment to Physician based on procedure and insurance coverage Refers Surgical and Infusion scheduling to Senior Medical Secretary
9. Post-patient appointment coordinates interdepartmental scheduling for specialist visits scans and procedures in accordance with insurance coverage in compliance with physician directives Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures and ensures patient is eligible at the time of their appointment Refers to Senior Medical Secretary for scheduling related to Surgery and Infusion
10. Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians if appropriate to ensure accuracy and completeness of information
11. Performs other related duties as needed by providers and supervisors
12. Responsible for patient check-in and check-out Gathers all patient demographic related data and materials from patients and/or their representatives Obtains insurance information ID card member/group #s etc verifies insurance eligibility electronically takes their picture and asks them to use Patient Secure On subsequent visits asks them to verify demographic info and makes any necessary edits Collect and ask patients to sign patient-related documents including HIPAA MSPQ ABN etc Follow-up with patients and/or their representatives physician offices etc to gather missing data and materials in order to complete the intake process or refers to more senior-level staff
13. Scan all necessary documents insurance cards lab requisitions etc into the intake system
14. Monitors intake work queue for timely intake completion
15. Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria e.g denial of electronic insurance eligibility ABN questions/concerns questions regarding insurance or pay or restrictions making payment multi-plan determinations any and all issues/questions/concerns relating to financial matters to the Business Office Associate
16. Maintains cooperative and professional relationships with physicians nurses and office and clinical staff
17. Types routine material such as forms and letters envelopes etc Types materials neatly accurately and according to instructions Writes materials clearly and legibly
18. Answers patient questions to ensure understanding and patient satisfaction or refers them to more senior-level staff Maintains confidentiality on matters to which they are privileged

Requirements

To qualify for this position, you must have a High School diploma and one year of relevant medical clerical experience. Prior physician practice experience and knowledge of medical terminology are required. Light accurate keyboarding skills are also necessary. Excellent organizational, interpersonal, and communication skills are expected.

Preferred Qualifications

Knowledge of computer-based scheduling and appointment programs and excellent telephone skills are preferred.