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Hotel Night Auditor

1 month ago

Glendale, Arizona, United States NCG Hospitality Full time

Embark on a thrilling career in the hospitality industry at NCG Hospitality

This role requires you to work overnight shifts, ensuring the accuracy of the property's financial and accounting records.

  • Daily audit, balance, post, and report on front desk, rooms, and food and beverage cash and credit operations
  • Greet and interact with guests in a warm, friendly, and professional manner
  • Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer systems to make reservations, check-in, and check-out property guests, process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure guest and property safety by knowing all safety, security, and emergency procedures
  • Process departmental reports

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure.

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility.

In return, we offer our Team Members the following benefits, incentives, and more:

  • Core Benefits:
  • Paid Sick Time
  • Paid time off and anniversary day off with pay
  • Paid volunteer hours
  • Flexible schedules
  • Team Member Travel Perks:
  • Worldwide hotel stays starting at forty-nine dollars per night
  • Rate based on availability and property brand
  • Free night stays at NCG Hospitality hotels
  • Professional Development:
  • Dedicated training and development with opportunities for growth
  • Educational and professional certification assistance
  • Health and Wellness:
  • Health, Dental, and Vision plans
  • Virtual telehealth services
  • Team Member Assistance Program with mental health resources
  • TeleDoc confidential counseling
  • Health and fitness monthly reimbursement program
  • Financial:
  • 401(k) retirement plan
  • 100% match on the first 3% and 50% match on the next 2% of team member contributions
  • Same day pay
  • Catch Of The Day Program
  • Everyone Sells
  • Referral program for team members

What does success look like in this role?

  • Ability to work overnight from 11:00 p.m. until 7:00 a.m.
  • Understanding of general accounting practices and ability to compile facts and figures
  • Strong oral and written communication and interpersonal skills
  • Motivated to maintain excellent customer service reputation
  • Strong attention to detail, organization, and follow-up abilities
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Ability to be patient and creatively problem solve