Store Operations Manager

5 days ago


Houston, Texas, United States Community Choice Financial Family of Brands Full time

We are seeking a Store Operations Manager to join our Community Choice Financial Family of Brands team. As an Assistant Store Manager, you will be responsible for leading the customer service and sales teams in providing an exceptional customer experience.

About the Role

This role involves coaching Customer Service Representatives to improve their performance and helping the team achieve results. You will also be involved in customer account management, meeting Company-set performance standards, and developing relationships with customers to build new business and maintain store profitability.

Responsibilities
  1. Customer Experience: Educate consumers on loan or pawn processes, make recommendations based on their financial needs, and provide an exceptional customer experience throughout the full cycle.
  2. Customer Account Management: Accept payments, monitor, and manage customer appointments, as well as maintain customer information in the Point of Sale system with accuracy and integrity.
  3. Team Performance: Coach Customer Service Representatives to improve their potential, help them meet performance standards, and participate in events to drive business growth.
Requirements
  • High School Diploma or equivalent required.
  • At least 3 months of supervisory, key holder, or relevant leadership experience.
  • Minimum one year experience in customer service, sales, or retail.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required.
Preferred Qualifications and Skills
  • Associate degree or higher.
  • Bilingual English/Spanish is a plus and may be required for certain locations.
Estimated Salary: $55,000 - $65,000 per year.

Please note that this salary range is an estimate and may vary based on location and other factors.



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