State Farm Insurance Customer Service Representative

4 weeks ago


Scottsdale, Arizona, United States Staff My Agency Full time
Job Title: State Farm Insurance Customer Service Representative

Staff My Agency is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. An active Property and Casualty license is required for this position and State Farm and/or Insurance Agency experience is highly preferred.

Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
Requirements:
  • Property & Casualty license (required)
  • Life and Health license (must be able to obtain within 90 days of hire)
  • Recent State Farm and/or insurance experience (preferred)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


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