Support Services Assistant
1 week ago
The estimated annual salary for this role is $30,000-$40,000 based on national averages and the Versailles, KY location.
About Frontier Nursing University
Frontier Nursing University (FNU) is a leader in nursing education.
Job DescriptionWe are seeking a highly motivated individual to join our team as a Junior Support Analyst. This part-time position will provide Tier 1 technical support to assist with campus support.
Key Responsibilities
- Provide user-level technical support for end users, computers, printers, etc.
- Offer phone, email, and chat support to students, faculty, and staff.
- Assist with classroom support during on-campus events.
- Resolve user account and access issues.
- Manage digital content, including converting video files and uploading them to the CMS.
- Create and escalate support tickets, documenting work via Zendesk ticketing system.
- Perform basic troubleshooting, repair, and maintenance for computer equipment.
- Participate in FNU's shared governance and sponsored activities.
- Follow the Culture of Caring elements.
- Other duties as assigned.
To succeed in this role, you must possess good troubleshooting skills, be able to work collaboratively as a team member, and promote a positive work environment.
- Aptitude and desire to learn new skills on the job.
- Associate's Degree in a related field or previous experience with computer desktop support.
- Experience with Google apps and MS Office products.
Work Environment
This position requires standing/sitting for extended periods, ability to lift 40 pounds, and some travel between FNU campuses and office locations.
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