Support Services Assistant

1 week ago


Versailles, Kentucky, United States Frontier Nursing University Full time
Job Overview

The estimated annual salary for this role is $30,000-$40,000 based on national averages and the Versailles, KY location.

About Frontier Nursing University

Frontier Nursing University (FNU) is a leader in nursing education.

Job Description

We are seeking a highly motivated individual to join our team as a Junior Support Analyst. This part-time position will provide Tier 1 technical support to assist with campus support.

Key Responsibilities

  • Provide user-level technical support for end users, computers, printers, etc.
  • Offer phone, email, and chat support to students, faculty, and staff.
  • Assist with classroom support during on-campus events.
  • Resolve user account and access issues.
  • Manage digital content, including converting video files and uploading them to the CMS.
  • Create and escalate support tickets, documenting work via Zendesk ticketing system.
  • Perform basic troubleshooting, repair, and maintenance for computer equipment.
  • Participate in FNU's shared governance and sponsored activities.
  • Follow the Culture of Caring elements.
  • Other duties as assigned.
Required Skills and Qualifications

To succeed in this role, you must possess good troubleshooting skills, be able to work collaboratively as a team member, and promote a positive work environment.

  • Aptitude and desire to learn new skills on the job.
  • Associate's Degree in a related field or previous experience with computer desktop support.
  • Experience with Google apps and MS Office products.

Work Environment

This position requires standing/sitting for extended periods, ability to lift 40 pounds, and some travel between FNU campuses and office locations.



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