Customer Service Representative

23 hours ago


Mansfield Center, Connecticut, United States Arbella Insurance Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Arbella Insurance Group. As a member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met and exceeded.

Key Responsibilities
  • Act as the primary point of contact for clients, providing counsel and advice on new and additional insurance needs.
  • Explain coverages and types of policies to clients, identifying risk exposures and qualifying potential prospects.
  • Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
  • Resolve general customer inquiries and provide timely responses to client concerns.
  • Collaborate with internal teams to ensure seamless service delivery and meet business objectives.
Requirements

To be successful in this role, you will need:

  • A Connecticut Property and Casualty insurance license.
  • Experience in the Personal Lines insurance industry, preferably with a focus on customer service and sales.
  • Excellent interpersonal, oral, and written communication skills.
  • A self-starter mentality, with the ability to work independently and as part of a team.
What We Offer

We offer a competitive salary, plus commission and incentive opportunities, as well as a comprehensive benefits package, including medical, dental, and 401(k) plans. Our dynamic culture provides a supportive and collaborative work environment, with opportunities for growth and development.



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