Creative Store Operations Manager

1 week ago


Commack, New York, United States Michaels Stores Full time

The Michaels Companies Inc. is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada.

Job Summary

We are seeking an experienced Creative Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results in our retail environment.

This role involves managing the front-end operations and expectations of our stores, ensuring compliance with Company programs and policies, and fostering a positive work environment for our team members.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieving your KPIs and managing your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Train, observe, and coach the customer experience team to achieve results.

You will also serve as Manager on Duty (MOD), interact with customers in an accepting and respectful manner, and project a positive image.

We offer a competitive salary range of $17.00 - $22.70 per hour, depending on location and experience.

In addition to a rewarding compensation package, we provide robust benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts.

Michaels Stores is an Equal Opportunity Employer committed to creating an inclusive and diverse work environment. We are proud to prioritize the wellbeing of our teams and welcome applicants from diverse backgrounds.



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