Network Infrastructure Specialist
5 days ago
SUMMARY: This role involves responding to hardware and software requests, maintaining inventory, and troubleshooting issues. It also involves installing, updating, and repairing software on bank systems, as well as tracking and monitoring system performance to identify areas for improvement.
Responsibilities:
- Assist in supporting local and wide area network hardware and software.
- Set up and maintain basic network operations, including hardware assembly and provide assistance to the director of network services.
- Perform network troubleshooting to isolate and diagnose common network problems.
- Upgrade network hardware and software components as required.
- Install, upgrade, and configure network printing, directory structures, rights, security, software, and file services.
- Provide users with network technical support, interface with other departments and vendors to report and resolve problems.
- Respond to user needs and questions concerning their access to network resources.
- Establish network users, user environments, directories, and security for networks being installed.
- Install and test necessary software and hardware.
Qualifications:
- Education: Bachelor's degree in business information systems or computer science.
- Experience: Three years of previous PC-based/LAN environments related experience.
- Ability to diagnose and correct hardware and software configuration problems.
- Strong customer service skills required to manage difficult user situations.
- Ability to work a flexible schedule, including occasional evenings and weekends.
Grove Bank & Trust is an AA/Equal Opportunity Employer - Minorities/Female/Veteran/Disability, and a drug-free workplace.
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