Telephone Receptionist

1 month ago

Danville, Pennsylvania, United States Geisinger Health System Full time
Job Summary:
As a Telephone Operator at Geisinger Health System, you will be the primary point of contact for all incoming calls, providing exceptional customer service and ensuring seamless communication with patients, members, and staff.

Key Responsibilities:
  • Screen and direct calls to the appropriate department or individual.
  • Place outgoing calls and respond to emergencies, alarms, and traumas.
  • Provide information and assistance to callers, including patient room numbers and directions to hospital areas.
  • Maintain accurate records and update the internal on-line directory.

Requirements:

Education:
High School Diploma or Equivalent (GED) is required.

Experience:
A minimum of 1 year of related work experience is required.

Certification(s) and License(s):

Skills:
Clerical I, Communication, Computer Literacy, Teamwork

OUR VALUES:
We are committed to providing exceptional care and service to our patients, members, and communities. Our values include
  • KINDNESS: We treat everyone with respect and compassion.
  • EXCELLENCE: We strive for excellence in all that we do.
  • LEARNING: We value ongoing learning and professional development.
  • INNOVATION: We seek new and better ways to provide care and service.
  • SAFETY: We prioritize the safety and well-being of our patients, members, and staff.

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