Leadership and Quality Control Manager
6 days ago
This is a leadership position that requires exceptional quality control skills. The successful candidate will be responsible for developing, implementing, and executing quality control and training programs to positively impact internal standards and customer satisfaction.
The ideal candidate should have at least 3 years of cleaning experience and possess excellent communication, problem-solving, and leadership skills.
Responsibilities include:
- Conducting inspections of customer homes to ensure quality of clean and teammate cleaning techniques;
- Documenting findings and addressing concerns with associated teams;
- Providing coaching and additional training if needed;
- Training newly hired teammates on cleaning and safety procedures and standards;
- Continuing education for teammates on pervasive quality issues and changes in cleaning procedures or policy;
- Maintaining a valid driver's license, satisfactory driving record, and a safe and reliable vehicle with current automobile liability insurance;
- Bachelor's degree or equivalent required;
- Minimum 2+ years of house cleaning experience preferred;
- Possession of management experience an asset;
- Excellent leadership, communication, and problem-solving skills;
- Able to differentiate between variously colored cleaning products by identifying the color or product name;
- Able to define specific uses of cleaning products;
- Able to read cleaning instructions indicated on customized service reports;
- Able to communicate with all levels of staff to ensure the customers' expectations are met;
- Able to drive to and from various job sites as needed;
- A competitive salary of approximately $60,000 per year;
- A comprehensive benefits package including bonus based on performance, paid time off, and opportunity for advancement;
- A dynamic work environment with opportunities for growth and development;
- A chance to work with a reputable company like Merry Maids with a strong commitment to quality and customer satisfaction.
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