Help Desk Technician

4 weeks ago


Sugar Land, Texas, United States Wendy's Full time
Job Title: Help Desk Technician

This is a challenging and rewarding role that requires excellent technical skills and a passion for delivering exceptional customer service. As a Help Desk Technician at Wendy's, you will be responsible for providing technical support and troubleshooting assistance to our team members and customers.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance to team members and customers
  • Resolve technical issues related to software, hardware, and networking
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Collaborate with other teams to resolve complex technical issues
  • Provide excellent customer service and support to ensure a positive experience for our customers
Requirements:
  • Bachelor's degree in a technical field or equivalent experience
  • At least 2-3 years of technical support experience
  • Excellent technical skills and knowledge of software, hardware, and networking
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications:
  • Aloha POS experience
  • Restaurant industry experience
  • Microsoft Office skills

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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