Fitness Manager

4 weeks ago


Billings, Montana, United States Anytime Fitness Full time

Member Experience Manager

At Anytime Fitness, we're dedicated to providing a world-class experience for our members. As a Member Experience Manager, you'll play a crucial role in achieving this goal. Your primary responsibility will be to provide exceptional customer service, ensuring that every member feels valued and supported. This includes conducting fitness consultations, evaluations, and regular check-ins to help members achieve their health and wellness goals. You'll also be responsible for building and maintaining financial profiles for personal training customers, promoting the department's financial growth, and maintaining the integrity of the facility and equipment. Additionally, you'll be expected to provide excellent customer service, engage with members to help them create and achieve goals, and make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries. If you're passionate about delivering exceptional customer experiences and have a strong background in fitness, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
* Sales and Portfolio Management: Maintain accurate financial profiles for personal training members and promote the department's financial growth.
* Facility Management: Maintain the integrity of the facility and equipment.
* Service Standards: Provide excellent customer service, which includes regular engagement with members to help them create and achieve goals.
* Customer Satisfaction: Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
* Community Involvement: Build and maintain business-to-business relationships, attend local community events.
* Brand Ambassador: Exemplify what it means to be an Anytime Fitness team member by working every day to better yourself and those around you.

Requirements:
* High school diploma or general education degree (GED).
* Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
* One year of fitness training experience.
* Certificates, licenses, and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days).
* Computer skills required: Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).



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