Housekeeping Team Leader

3 weeks ago


Oneonta, United States Cooperstown All Star Village Full time
Job Overview

The Housekeeping Supervisor plays a crucial role in supporting the Director of Hospitality by managing and coordinating housekeeping operations in line with established procedures and standards. This position is essential for maintaining high levels of guest satisfaction.

Key Responsibilities
  • Ensure that all staff members are consistently attentive, friendly, and courteous to guests, management, and colleagues.
  • Conduct daily inspections of Room Attendants' work within assigned areas to verify compliance with productivity and quality standards.
  • Manage the handling of lost and found items according to company protocols.
  • Oversee the cleanliness and organization of Room Attendants' storage areas, including cabinets and linen closets.
  • Assign daily tasks to Room Attendants, ensuring that each team member has a clear work assignment.
  • Report maintenance issues to the Director of Hospitality and ensure follow-up on all work orders until resolution.
  • Assist in the training and development of housekeeping personnel.
  • Strive to enhance overall guest satisfaction through effective management of housekeeping services.
Qualifications
  • High School diploma or equivalent is required.
  • Strong attention to detail and thoroughness in work.
  • Ability to maintain discretion and respect guest privacy.
  • Commitment to performing work consistently to the highest standards.
  • Friendly and pleasant interaction with guests is essential.
Preferred Qualifications
  • Prior experience in a supervisory role is advantageous.
  • Willingness to work in a rotating seven-day schedule.
  • Basic proficiency in spoken and written English is preferred.
Physical Requirements
  • Ability to stand and walk for extended periods, with frequent bending, pulling, and pushing.
  • Capability to lift items weighing up to 20 pounds occasionally.


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