Mortgage Servicing Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Mortgage Servicing Representative to join our team. As a Mortgage Servicing Representative, you will be responsible for handling inbound calls pertaining to insurance servicing questions. You will work with borrowers, insurance agents, and financial institutions to resolve their queries and provide excellent customer service.
Responsibilities:
Handle inbound calls regarding insurance servicing questions
Work with borrowers, insurance agents, and financial institutions to resolve their queries
Provide excellent customer service and respond quickly and accurately to customer inquiries
Multi-task between various systems to research and document phone calls
Problem-solving and problem-resolution skills are required
Requirements:
At least 1 year of recent customer service experience (call center experience is preferred)
Efficient in using a Windows PC computer and navigating software systems
Typing speed of at least 35 WPM
Good verbal and written communication skills
Reliable transportation
Benefits:
Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital insurance
401(k) Retirement Plan
Life Insurance
Short and long-term disability insurance
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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