Global Operations Leader
7 days ago
We deliver millions of packages and smiles to our customers every day.
Job Description:We are looking for motivated, customer-focused individuals who want to lead a team as an Operations Manager. In this role, you will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Key Responsibilities and Job Elements:- Support, mentor, and motivate your salaried and hourly workforce by providing them with the necessary tools and resources for success.
- Lead large-scope projects that have site and regional impact by building and executing productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
- Manage safety, quality, productivity, and customer delivery promises by collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
This is a dynamic and fast-paced environment where you will work in an area that is subject to variable temperatures and weather, stand/walk for up to 12 hours during shifts, lift up to 49 pounds, push, pull, squat, bend, and reach frequently.
BASIC QUALIFICATIONS- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
$81,900/year - $150,100/year based on geographic location
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