Loss Mitigation Liaison II

4 days ago


Getzville, New York, United States Imagine Staffing Technology Full time

We are seeking a skilled Loss Mitigation Liaison II to join our team at Imagine Staffing Technology. This role will involve acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing.

Key Responsibilities
  • Taking inbound and outbound calls to assigned portfolio of mortgage loan borrowers who are delinquent in their loan payments and investigating loss mitigation options or are in foreclosure.
  • Answering consumer questions concerning their accounts and documenting the contact on the mortgage servicing system.
  • Understanding investor's waterfall and required documents for loss mitigation, collecting consumer financial information, and assisting borrowers in reviewing loss mitigation documents.
  • Communicating and explaining the terms of loss mitigation approvals or declines, the rational for each, and ability to appeal or re-apply.
  • Providing subject matter expertise to the team in case of supervisor absence, responsible to demo and provide feedback on new processes or procedures prior to implementation.
  • Responsible for working on special projects involving higher risk and more complex accounts.
  • Serving as a mentor for new hires and providing shadow opportunities to auditors.
  • Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promoting an environment that supports diversity and reflects the M&T Bank brand.
Requirements
  • A combined 5 years' higher education and/or work experience, including a minimum of 2 years' collections or customer service experience which includes a 1-year SPOC experience.
  • Ability to communicate effectively and professionally over the phone.
  • Excellent communication and customer service skills.
  • Proficiency with word processing and spreadsheet software.
About the Opportunity

This is an exciting opportunity to join a dynamic team at Imagine Staffing Technology. We offer a competitive salary range of $25/hr, along with a chance to develop your skills and advance your career.



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