Cloud Monitoring Expert

7 days ago


Étreux, Hauts-de-France, United States Datadog Full time

**About Datadog**

We are a leading provider of cloud monitoring and analytics solutions, dedicated to helping organizations succeed in the digital age.

**The Role**

We are seeking an experienced Technical Account Manager (TAM) to join our team. As a TAM, you will work closely with our largest customers to provide hands-on technical services, supporting their adoption and use of our comprehensive suite of products and features.

You will be responsible for advising on technical support and product adoption, analyzing customer IT Operations environments, and providing recommendations to maximize Datadog's value. You will also participate in Monthly and Quarterly Business Reviews with customers and collaborate with our product management, engineering, and technical services teams to identify new features and products.

**Requirements**

To be successful in this role, you will need a solid technical grounding and hands-on experience of IT Operations. You should be confident in your experience with AWS, Azure, or GCP, and comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. You should also be skilled in using CI/CD tools like Jenkins, Gitlab, and knowledgeable about Containerization tools like Docker, Kubernetes, or Rancher etc.

In addition, you will need to be able to sit for up to 4 hours, travel to and from client sites, and be willing to travel up to 30% of the time via auto, train, or air. Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space is highly desirable, as well as experience using Datadog and/or other cloud monitoring tools.

**What We Offer**

We offer a competitive salary of $120,000 per year, plus a range of benefits including best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program for in-house networking, new hire stock equity (RSUs), employee stock purchase plan (ESPP), continuous professional development, product training, and career pathing. We are committed to creating an inclusive company culture, where all employees can thrive and contribute to our success.



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