Retail Sales Associate

3 weeks ago


Las Vegas, Nevada, United States Circus Circus LV LLC Full time
Job Summary:

As a Sales Associate at Circus Circus LV LLC, you will be responsible for providing exceptional customer service and driving sales in a fast-paced retail environment. Your primary goal will be to create a warm and welcoming atmosphere for guests, ensuring they have an exceptional shopping experience.

Key Responsibilities:
  • Greet all guests in a timely and engaging manner, creating a positive first impression.
  • Promote and maintain the highest level of guest service, anticipating and assessing guests' needs.
  • Respond effectively to guest inquiries, providing excellent service and resolving any issues that may arise.
  • Ensure high levels of customer satisfaction through excellent sales service, from greeting through closing the sale.
  • Consistently active up-selling for all product categories, using Selling Skills training techniques to increase Units Per Transactions (UPT) and Average Dollar Sales (ADS).
  • Demonstrate and maintain knowledge of merchandise in the stores, making product recommendations that meet customers' needs and achieve individual and store selling goals.
  • Reinforce customers' selections, inviting them back and thanking them by name at every interaction.
  • Follow cash handling and cage procedures in accordance with department and property guidelines.
  • Maintain floor standards and visual guidelines to ensure a tidy appearance of the sales floor.
  • Assist in preparation of physical inventory or cycle counts.
  • Work in various retail outlets based on business and/or staffing needs.
  • Resolve guest complaints within scope of authority and notify management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Report discrepancies, guest needs, and other issues to store management while protecting company assets at all times.
  • Model and consistently follow all company and department established policies and procedures.
  • Perform all other job-related duties as requested.
Requirements:
  • High school diploma or equivalent.
  • Ability to effectively communicate in English, in both written and oral forms.
  • Previous cash handling experience in a customer service environment.
  • Previous experience in a similar retail setting.
  • Professional appearance and demeanor.


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