Bilingual Intake Specialist

1 week ago


Charlotte, North Carolina, United States Lisinski Law Firm Full time

Firm Mission Statement

Lisinski Law Firm's mission is to provide exceptional immigration solutions, empowering individuals to build a better life in the United States. We strive to deliver personalized service, expert guidance, and unwavering support to our clients, helping them navigate even the most complex immigration cases.

Position Purpose

The Intake Specialist plays a vital role in the Business Development team, driving revenue growth by delivering exceptional client experiences. This role requires a unique blend of sales, customer service, and case management skills, ensuring that clients receive the highest quality service and support.

Key Responsibilities

  • Participate in comprehensive training programs to stay up-to-date on case type services offered by the firm's attorneys.
  • Conduct one-hour interviews with potential clients to assess their eligibility for case type services.
  • Utilize approved sales scripts and empathy to build rapport with potential clients, ensuring a seamless client experience.
  • Collaborate with Intake Managers to provide side-by-side assistance, enhancing client satisfaction and loyalty.
  • Educate clients on the benefits of partnering with Lisinski Law Firm, including payment options and case type services.
  • Convert potential leads into admitted clients by highlighting the value proposition of each case type.
  • Schedule and follow up with leads to ensure timely resolution and client satisfaction.
  • Stay current on weekly legal training with firm attorneys to maintain expertise and provide exceptional client service.

Essential Skills and Qualifications

  • World-class customer service skills, with a focus on empathy and rapport-building.
  • Positive attitude, with a strong commitment to delivering exceptional client experiences.
  • Proven ability to meet deadlines and prioritize tasks effectively.
  • Impeccable organizational skills and attention to detail, ensuring accurate case management and client communication.
  • Strong analytical and problem-solving skills, with the ability to adapt to complex immigration cases.
  • Ability to prioritize tasks and delegate responsibilities when necessary.
  • Experience in sales or metrics-based environments is a plus, but not required.

Minimum Qualifications

  • Excellent verbal and written communication skills, with fluency in Spanish and English.


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