Ambulatory Pediatric Care Coordinator

7 days ago

Salt Lake, Utah, United States University of Utah Full time

We are seeking a highly skilled and experienced certified nursing assistant to join our Ambulatory Clinical Care team at the University of Utah School of Medicine. This is an exciting opportunity for a professional with exceptional communication and patient care skills to work in a dynamic and fast-paced environment.

About the Role

As an Ambulatory Pediatric Care Coordinator, you will be responsible for providing assistive care to patients and their families, facilitating the efficient delivery of patient care, and supporting the professional role of licensed staff. You will also provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient.

In this role, you will have the opportunity to work closely with multiple disciplines and expand your skills and knowledge in pediatric subspecialties. You will be part of a dedicated team that provides high-quality, efficient care to patients and their families.

The successful candidate will have excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, and healthcare providers. You will be able to work independently and as part of a team, with a strong focus on delivering exceptional patient care.

Responsibilities
  • Phone management with patients' parents and other customers, chart review, care coordination, triage, and problem management.
  • Work closely with members of the Department of Pediatrics triage team to provide high-quality, efficient care to patients and their families.
  • Communicate directly and indirectly with the healthcare provider to appropriately coordinate patient care.
  • Effectively communicate patient and family concerns over the phone and/or in writing via the electronic health record.
  • Provide patient/family with instructions as provided by their physician.
  • Communicate lab & other test results to families.
  • Assist with medication refills per division-specific protocol.
  • Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and medication preauthorization.
  • Communicate adjustments or changes in treatment plans to families as instructed by physician.
  • Assist providers with patient and customer communication.
  • Provide patient education as directed (content reflects specific HCA/CNA training, guidelines, care process models, protocols).
  • Report significant changes in patient condition or other pertinent patient information to the care provider.
  • Actively participate in triage customer service improvement initiatives.
  • Actively participate in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).
What We Offer

We offer a comprehensive benefits package that includes:

  • Excellent health care coverage at affordable rates
  • 14.2% retirement contributions that vest immediately
  • Generous paid leave time
  • 11 paid Holidays per year
  • 50% tuition reduction for employee, spouse, and dependent children
  • Flex spending accounts
  • Free transit on most UTA services
  • Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
  • Professional development opportunities
Requirements

To be considered for this position, you must meet the following requirements:

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.
  • Current certification as a Nursing Assistant with the State of Utah, or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program.
  • For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

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