Senior Customer Experience Manager
2 days ago
We are seeking an experienced Senior Customer Experience Manager to lead our customer service team at Ottimo Resources. As a key member of our operations team, you will be responsible for ensuring seamless communication and exceptional service delivery across all departments.
Key Responsibilities- Foster a positive and productive work environment by mentoring and managing a team of customer service representatives.
- Develop and maintain strong relationships with clients through prompt and professional inquiry resolution, issue addressing, and proactive communication.
- Monitor performance metrics and implement strategies to improve efficiency and overall customer experience.
- Identify areas for improvement in service delivery and develop initiatives to enhance operational processes.
- Collaborate with other departments (operations, sales, and logistics) to ensure cohesive service delivery.
You will be responsible for:
- Preparing regular reports on customer service metrics and trends to inform management decisions.
- Conducting training sessions to ensure staff is knowledgeable about services, systems, and best practices.
- Escalating complex customer issues promptly and effectively.
Ottimo Resources is committed to delivering exceptional customer experiences through effective leadership and teamwork. If you're passionate about providing top-notch service and leading high-performing teams, we encourage you to apply for this exciting opportunity.
RequirementsTo be successful in this role, you'll need:
- A degree in a related field or equivalent experience.
- Proven track record of leading customer-facing teams and driving service excellence.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and make informed decisions.
Ottimo Resources offers a competitive salary of $120,000 per year, plus benefits and opportunities for growth and development. If you're looking for a challenging and rewarding role, apply now to join our team as a Senior Customer Experience Manager.
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