Guest Services Representative

1 week ago


Crown Point, Indiana, United States Franciscan Health Full time
Job Summary

We are seeking a skilled Guest Services Representative to join our team at Franciscan Health. As a key member of our staff, you will provide exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their stay.

Key Responsibilities
  • Monitor and maintain inventory levels of departmental equipment and supplies, placing orders as needed.
  • Supervise and train volunteers to ensure high-quality service delivery.
  • Provide assistance with way-finding and transportation, ensuring visitors reach their destinations efficiently.
  • Manage conflicts and complaints in a professional and courteous manner.
  • Act as a liaison between patients and hospital departments to resolve concerns and issues.
Requirements
  • High School Diploma or equivalent required.
  • 2 years of customer service experience preferred.
  • CPR certification required.
What We Offer

As a Guest Services Representative at Franciscan Health, you will have the opportunity to work in a dynamic and compassionate environment, making a positive impact on the lives of our patients and their families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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