Hotel Operations Manager

3 days ago


Allentown, Pennsylvania, United States Homewood Suites Allentown West Foge Full time
About This Role

We are seeking a Hotel Operations Manager to oversee the day-to-day operations of our Allentown hotel. The ideal candidate will have at least 5 years of progressive experience in hospitality management and be proficient in Windows Operating Systems.

Job Summary

This role is responsible for ensuring guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager. Key responsibilities include:

  • Serving as a liaison between guests and hotel staff to resolve any issues or concerns.
  • Overseeing the supervision of front desk, housekeeping, food and beverage, and other operational departments.
  • Maintaining high standards of personal appearance and grooming.
  • Complying with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
Responsibilities

The successful candidate will be expected to perform the following tasks:

  • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Be in the public areas during peak times greeting guests and offering assistance as needed.
Benefits

A competitive salary of $60,000 - $80,000 per year, depending on experience, is offered along with the following benefits:

  • Daily Pay option
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
About Our Company

Homewood Suites Allentown West Fogelsville is a leading provider of extended-stay accommodations in the Lehigh Valley area. We offer comfortable suites, a hot full breakfast, and an included evening social Monday through Thursday.



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