Technical Support Specialist

3 weeks ago


Ajaccio, Corse, United States NiSUS Technologies Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at NiSUS Technologies Corporation. As a Technical Support Specialist, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Key Responsibilities:

  • Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • Coach and provide guidance to less-experienced professionals
  • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provide remote support access through desktop mirroring and other remote access applications
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

  • TS/SCI with poly required
  • 5 years of experience and a Bachelor's degree (or 5 additional years of experience)
  • Hardware, Remote Assistance, and Remote Desktop skills

Benefits:

  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program


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