Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at NiSUS Technologies Corporation. As a Technical Support Specialist, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Key Responsibilities:
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Coach and provide guidance to less-experienced professionals
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provide remote support access through desktop mirroring and other remote access applications
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements:
- TS/SCI with poly required
- 5 years of experience and a Bachelor's degree (or 5 additional years of experience)
- Hardware, Remote Assistance, and Remote Desktop skills
Benefits:
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program
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