Retail Sales Leader

6 days ago

Grand Forks, North Dakota, United States Hallmark Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team at Hallmark Corporate owned Gold Crown store in Grand Forks Marketplace. As a key member of our sales team, you will be responsible for delivering an exceptional consumer shopping experience, modeling and coaching selling skills, and leading staff when the Store Manager is not available.

Key Responsibilities
  • Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
  • Model and coach selling skills, as well as share product knowledge to ensure all team members are up to date on products and offerings to meet customers' relationship needs.
  • Help customers find the perfect card and gift solutions in a warm and inviting shopping environment.
  • Lead staff when the Store Manager is not available and provide feedback along the way.
  • Communicate daily priorities, goals, and business information, ensuring a dynamic, fun, and supportive team environment.
  • Execute store operations, including product replenishment & merchandising, ringing sales, processing shipments, managing inventory, point-of-sale audits, and seamless retail.
Requirements
  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; or at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.
Preferred Qualifications
  • High school diploma or equivalent.
  • Two or more years of previous experience in retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Proficiency and comfort using a computer and other technology.
About Hallmark

Hallmark is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We offer a range of benefits, including a 401(k) plan with a 3% company match, investment assistance, and a variety of local and national discounts made available by PerkSpot.

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