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Service Director

1 month ago

Sens, Bourgogne-Franche-Comté, United States EMCOR Services Mesa Energy Full time

Mesa Energy Systems, a subsidiary of EMCOR Group, Inc., is a leading provider of mechanical and electrical construction and facilities services. As a Director of Service, you will oversee the HVAC service team, ensuring operational efficiency and customer satisfaction.

Key Responsibilities:

  • Leadership and Management: Lead the HVAC service team, including hiring, training, and performance evaluations.
  • Operational Efficiency: Develop and implement strategies to improve service efficiency and productivity.
  • Customer Relations: Handle escalated customer complaints and ensure high customer satisfaction.
  • Safety and Compliance: Ensure a safe working environment and maintain compliance with industry regulations.
  • Inventory Management: Manage inventory and ensure necessary parts and equipment are available.
  • Budgeting and Financial Oversight: Budget and manage labor & indirect cost.
  • Service Strategies: Develop and implement service strategies to enhance customer satisfaction and drive business growth.
  • Union Relations: Establish and maintain relationships with union representatives.
  • Mentorship: Manage and mentor the service manager and operations manager.
  • Performance Monitoring: Monitor service performance metrics and make data-driven decisions.

Requirements:

  • A degree in a related field or equivalent experience.
  • 5+ years of experience in HVAC commercial service management.
  • Knowledge of commercial HVAC systems and equipment.
  • Leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Proven track record of driving business growth and customer satisfaction.

We offer a competitive salary and comprehensive benefits package to our employees. EMCOR Services Mesa Energy is an Equal Opportunity Employer/Veterans/Disabled.