Salesforce Program Manager for Product and Audience Insights
4 weeks ago
Job Summary:
We are seeking a highly skilled Salesforce Program Manager to join our Product and Audience Insights team at Boston University. As a key member of our team, you will be responsible for overseeing the implementation of new features and capabilities in our audience and donor management platforms.
Key Responsibilities:
* Partner with key stakeholders across Boston University to gather and prioritize business requirements for our Salesforce platforms (NPSP, Marketing Cloud, CRM Analytics, and Data Cloud).
* Lead the work to ensure the business needs are articulated simply and completely with end-to-end processes in mind, translate them into actionable technical plans, and create a prioritization (or roadmap) of those requirements with the highest value to optimize our Salesforce platform.
* Oversee the planning and execution of Salesforce development and administration, ensuring technical teams work aligns with business needs, goals, and objectives.
* Report status and progress to executive sponsor(s) and key stakeholders across the different teams, on priorities, roadmaps, and deliverables.
Requirements:
* Bachelor's degree or equivalent experience in Business, IT, or related field.
* 5 years of experience with Salesforce or other equivalent CRM tech stack.
* Proven experience with product thinking.
* Strong understanding of the Salesforce platform and its capabilities and the ability to stay current on latest Salesforce features and trends.
* Excellent analytical and problem-solving skills.
* Excellent interpersonal skills with the ability to facilitate a team to consensus on scope, design decisions, and implementation decisions.
* Ability to prioritize effectively and manage multiple deadlines.
* Excellent project management skills, with experience in Agile methodologies.
* Experience with different platforms, tools, and methods to support business and technical teams in managing, tracking, prioritizing, and executing technical projects.
* Strong communication and interpersonal skills, with the ability to work effectively with various stakeholders.
* Strong problem-solving skills, with the ability to troubleshoot issues and make effective decisions.
Work Schedule:
Monday - Friday, 09:00AM-05:00PM ET, 40 hours per week
Hybrid Flexibility:
2 Days/Week Onsite, 3 Days/Week Remote.
Position Type:
Team Leader with Direct Reports
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Boston, Massachusetts, United States Boston University Full timeJob Title: Salesforce Program Manager for Product and Audience InsightsJob Summary: We are seeking a highly skilled Salesforce Program Manager to join our Product and Audience Insights team at Boston University. The successful candidate will be responsible for overseeing the implementation of new features and capabilities in our audience and donor management...
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