HSPD-12 Government ID Specialist

4 days ago


Austin, Texas, United States Citizant Full time
About Citizant

Citizant is a leading provider of professional IT services to the U.S. government, focusing on the Departments of Homeland Security and Treasury.

We strive to hire ethical, talented professionals who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future.

Job Overview

This role involves managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring accurate data collection and verification, and maintaining sensitive information with discretion.

The successful candidate will be responsible for coordinating appointments, verifying applicant identities, and collecting required documentation.

Key Responsibilities
  1. Schedule appointments for PIV card activations, enrollments, certificate updates, and PIN resets.
  2. Answer phone calls and email inquiries related to PIV credentials and access control matters.
  3. Coordinate and conduct the enrollment process, including identity verification and documentation collection.
  4. Manage schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Requirements and Qualifications

To be successful in this role, you should have:

  • Experience with Microsoft Excel for data management and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
Additional Information

Citizant offers competitive compensation and benefits packages, as well as opportunities for personal and professional growth.

We are an Equal Opportunity Employer, committed to diversity and inclusion.



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