Residential Experience Coordinator

7 days ago


Manhattan, Kansas, United States Tailwind Group Inc Full time
About Tailwind Group Inc

We capitalize on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments.

Job Summary

The Community Assistant role involves providing high-quality customer service and dedication to our current and future residents. This position requires excellent communication skills, administrative support to the office staff, pride in the property, and an understanding that this role is critical to the reputation of the property.

Key Responsibilities
  • Model and cascade Tailwind Group's core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
  • Demonstrate exceptional customer service during encounters with residents, prospects, vendors, officials, and community members.
  • Participate in marketing efforts on campus and in the community, customer appreciation events, and other special events.
  • Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups.
  • Assist with annual unit turnover and execute move-in/move-out procedures.
  • Complete administrative and Front Desk tasks and duties.
  • Ensure accurate file documentation and assist in collecting required fees according to company policy.
  • Seek feedback from residents and communicate them with the team.
  • Respond to after-hour emergency issues as needed.
Requirements
  • Preference for on-site living and enrollment at Kansas State University.
  • Demonstrated ability to work in a fast-paced environment managing multiple projects simultaneously.
  • Possess strong administrative, organizational, and communication skills.
  • Demonstrate a high level of integrity and professionalism.
  • Be a self-motivated individual and excel in a team environment.
  • Ability to approach problems with a positive and innovative mindset.
  • Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
Compensation

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications.

About The Quarters Manhattan

This housing community consists of 228 units and 696 beds, designed specifically for Kansas State University students.



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