Senior Branch Network Management Trainee

4 weeks ago

Palo Alto, California, United States Wells Fargo Full time
About This Role:

Wells Fargo is seeking a Senior Branch Network Management Trainee to lead and manage a diverse team of direct and indirect reports in the Consumer, Small and Business Banking division. This role involves creating a culture that fosters engagement and generates commitment and accountability to business outcomes. The successful candidate will be responsible for leading a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving accountability for operational excellence.

Key Responsibilities:

Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive growth of the business.
     Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives.
     Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
     Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
     Mentor and guide talent development of direct reports and assist in hiring talent.

Requirements:

4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
     2+ years of leadership experience.
     Management experience including hiring, coaching, and developing direct reports.
     Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success.
     Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
     Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
     Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
     Experience building and maintaining effective relationships with customers, internal partners, and within the community.
     Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
     Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
     Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
     Ability to interact with integrity and professionalism with customers and employees.
     Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits
     401(k) Plan
     Paid time off
     Disability benefits
     Life insurance, critical illness insurance, and accident insurance
     Parental leave
     Critical caregiving leave
     Discounts and savings
     Commuter benefits
     Tuition reimbursement
     Scholarships for dependent children
     Adoption reimbursement

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