Retail Sales Manager

1 week ago


New Kensington, Pennsylvania, United States Barnes & Noble Education Full time
About Us

Barnes & Noble Education is a retail partner for nearly 800 colleges and universities nationwide. Our mission is to deliver essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.

Overview

We are seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Retail Sales Manager in the Academic Community. As a key member of our management team, you will provide assistance to upper management, have oversight for team members within a specific department, satellite location, or store, while providing outstanding customer service to the academic and co-curricular community.

Responsibilities
  • Spend the majority of your time on the sales floor coaching and modeling exceptional customer service.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalating problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Requirements
  • 2+ years' experience in a retail setting preferred.
  • Candidates must be a minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing and accounting skills required.
Compensation and Benefits

We offer a competitive salary of $25,000 per year, paid sick time (accrued based on time worked), eligibility to participate in a 401(k) (after the completion of 1000 hours worked in a 12 month period), commuter benefits, and Daily Pay earned wage access.

Work Environment

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.



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