Inbound Toll Collections Representative

4 weeks ago


Parkersburg, West Virginia, United States MCI Careers Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Toll Collections Agent. As a key member of our operations team, you will play a vital role in providing exceptional customer service and support to our clients.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing information on our toll collection services. You will also be responsible for processing payments, managing customer accounts, and maintaining accurate records.

As a customer-focused individual, you will be expected to provide a high level of service to our clients, responding to their needs in a timely and professional manner. You will also be responsible for maintaining a positive and respectful attitude, even in challenging situations.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process payments and manage customer accounts
  • Provide information on our toll collection services and answer customer questions
  • Maintain accurate records and reports
  • Work collaboratively with other team members to achieve business objectives
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and knowledge of Microsoft Office
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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