Helpdesk Administrator

4 weeks ago

Austin, Texas, United States BuildASign Full time
Job Description

At BuildASign, we're passionate about innovation and exceptional customer service. As an IT Help Desk Administrator, you'll play a critical role in supporting our internal office and production employees, as well as our onsite and remote computer infrastructure.

Key Responsibilities:

  • Provide proactive maintenance and support to ensure seamless operations
  • Collaborate with the help desk team to resolve IT issues and meet support metrics
  • Troubleshoot computer hardware and software issues, including part replacement and system imaging
  • Support internal users via our ticketing system

Requirements:

  • 1 year of IT experience (computer hardware/software/support)
  • Basic knowledge of networking and network equipment
  • Ability to troubleshoot and configure personal computer systems

What We Offer:

  • Comprehensive health insurance plans
  • 401(k) retirement savings plan with company match
  • Paid Time Off, Holidays, and Volunteer Time Off
  • Hybrid format, allowing you to work from home or in an office space
  • Professional development and team building opportunities

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