Customer Service Representative

2 hours ago

Baytown, Texas, United States Quantix Supply Chain Solutions Full time
Job Summary

The Customer Service Specialist II serves as a key liaison between Quantix Supply Chain Solutions and our customers' orders. This role is responsible for ensuring the order management process is executed accurately and timely. The ideal candidate will provide exceptional one-on-one service to our customers, communicate their daily needs, and provide key information to prevent and solve issues.

Key Responsibilities
  • Proficiently manage all Customer Service Specialist I Order Management tasks, as well as non-standard Order Management actions, including derailments, interplant, solo evacuation, and more.
  • Responsible for tactical inventory reporting and reconciliations to ensure accuracy of customer product.
  • Write, run, and analyze system reports to understand any outstanding actions.
  • Provide 3rd party inventory or order requirements in the customer portal.
  • Communicate clearly and effectively between external customers and all internal Quantix divisions to ensure expeditious handling of all customer orders, requests, and needs.
  • Assigned to multiple customer accounts across service offerings.
  • Interact directly with customers on orders, issues, or inquiries.
  • Own the quality incident and nonconformance incident to understand failure and propose remediation actions.
  • Identify technical or process issues and collaborate with management on a solution.
Requirements
  • Bachelor's Degree and 1-3 years of Customer Service experience. Industry experience strongly preferred.
  • Demonstrates excellent written and oral communication skills.
  • Works well in a team environment and can collaborate to meet the needs of both the customer and the company.
  • Demonstrates strong performance in handling situations while maintaining the highest possible levels of service to the customer base.
  • Has general technology proficiency in Microsoft applications and standard web-based operations systems.
  • Ability to exhibit attentiveness, patience, and active listening skills.
  • Excellent problem-solving, organizational, time management, and analytical skills.
  • Demonstrates good reasoning and judgment when investigating and solving problems and seeks guidance as necessary.
What We Offer

Quantix Supply Chain Solutions offers a competitive salary of $25.00 per hour.

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