Account Associate

4 weeks ago


Frisco, Texas, United States State Farm Insurance Full time
Job Summary: As an Account Associate at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. You will also assist customers with their insurance needs by providing accurate and timely information, process policy changes and updates in the system, and handle incoming calls and emails from customers regarding policy inquiries and claims. Additionally, you will collaborate with team members to resolve customer issues and ensure customer satisfaction, maintain customer records and update information as needed, and stay up to date with insurance products and industry trends to effectively assist customers.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Stay up to date with insurance products and industry trends to effectively assist customers.

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