Front Desk Coordinator

Job Title: Front Desk Coordinator

The Vanguard Medical Group is seeking a highly skilled and compassionate Front Desk Coordinator to join our team in Farmingdale, NJ.

This pivotal role plays a key part in ensuring seamless patient communication and coordination in the phone room. The ideal candidate will possess excellent organizational skills, strong verbal communication abilities, and a warm professional demeanor.

As a Front Desk Coordinator, you will be responsible for:

• Scheduling patient appointments efficiently using electronic medical records (EMR) systems.
• Answering incoming phone calls with a warm and professional greeting.
• Addressing patient inquiries regarding appointments, services, and general office information.
• Providing accurate and detailed information about procedures, services, and insurance coverage.
• Directing patients to appropriate resources or departments as needed.
• Verifying patient insurance coverage and eligibility over the phone.
• Collecting co-pays, deductibles, and outstanding balances according to Vanguard policies.
• Assisting with billing inquiries and providing patients with billing information and explanations.

You will also be responsible for collaborating with clinical staff to facilitate effective patient care by relaying patient concerns, appointment changes, and other relevant information.

• High school diploma or graduation equivalency degree (GED).
• Prior experience in a medical receptionist or phone-based customer service role, especially in a healthcare setting.
• Proficiency in using electronic medical records (EMR) systems and phone systems.
• Basic computer skills, including Word and Excel.
• Athena experience a major plus.
• Strong verbal communication skills and active listening abilities.
• Exceptional phone etiquette and empathy when interacting with patients.
• Strong organizational skills and the ability to manage multiple phone calls simultaneously.

The estimated salary for this role is around $45,000 - $55,000 per year, depending on qualifications and experience.

Vanguard Medical Group offers a unique work environment where you can maximize your capabilities and contributions. We value everyone's input and provide benefits such as medical, dental, and vision insurance, generous paid time off, 401(k) plans with employer match, and leadership opportunities.