Resident Assistant II Position at Los Angeles LGBT Center
4 weeks ago
**Job Summary:**
The Los Angeles LGBT Center is seeking a dedicated and compassionate Resident Assistant II to provide direct oversight and care to Youth Center members and residents. This role is responsible for being an after-hours presence for LGBTQ+ sheltered youth at the Center's emergency overnight and transitional living programs.
Key Responsibilities:
- Follow a framework of care goals and department protocols to ensure member and resident safety, provide crisis intervention and de-escalation along a spectrum of intervention techniques.
- Implement philosophy-of-care, house rules, including housing-first, harm-reduction, and trauma-informed care principles.
- Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information.
- Monitor resident access, including appropriate entry and departure, and oversee residential spaces to safeguard resident care.
- Assist with the mediation of conflicts that arise and attempt to de-escalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules.
- Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others.
- Contact emergency services (e.g. police, ambulance, fire department, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons.
- Assist with the coordination of case management, housing, and other onsite service staff on behalf of residents that need after-hours monitoring, follow-up, or assistance.
- Gain understanding of resident-specific personal and medical needs to best support residents and create appropriate relationships which promote the resident's case plan.
- In partnership with the residential team, support case plan goals through regular communication, housing search, and referrals for education, employment, and physical and mental health resources.
- Plan and facilitate onsite programming, events, and social activities for member/resident engagement utilizing a Positive Youth Development framework.
Operational Support:
- Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces.
- Follow alarm procedures and address disturbances in a safe manner, calling proper authorities if necessary.
- Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues, including after-hours Facilities maintenance.
- Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity, property damage, theft, presence of unauthorized persons, or other unusual occurrences.
- Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement.
Requirements:
- Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
- A passion for the Center's work and its mission to make the world a better place for LGBTQ people.
- Knowledge of and sensitive to the issues affecting LGBTQ youth, particularly those who have experienced homelessness, are at-risk, and/or may have substance abuse and mental health issues.
- Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.
- Trained in motivational interviewing, crisis intervention, and mental health first aid preferred, but training within first 6 months of employment can be provided, if necessary
- Minimum 3 years' experience in related field, specifically working with youth experiencing homelessness/housing instability, foster youth, and/or mental illness, low-income, or individuals experiencing homelessness.
- Ability to implement housing-first, harm-reduction, trauma-informed care principles.
- Experience with substance abuse case management and crisis intervention.
- Effective problem-solving skills and ability to multi-task.
- Self-motivated, energetic, flexible and the ability to work in a team environment.
- Good verbal and written communication, organizational, and interpersonal skills with a high level of attention to detail.
- Computer skills including MS Office and Teams, as well as general knowledge of other software systems.
- Access to reliable transportation.
- Ability and willingness to work evenings, weekends, holidays, and on-call hours.
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